There is no call-out fee. The standard rate is $110 per hour, with a one-hour minimum for on-site visits. After the first hour, billing is in 15-minute blocks so you never overpay. If you have a Seniors or Pensioner Concession Card, I offer a discounted rate of $90 per hour. Best of all, I don't charge a travel fee for homes in Spotswood, Newport, Altona, Williamstown, or Yarraville.

I usually require 3 to 5 business days to source the parts and build the system. This includes a mandatory 24-hour stress test to ensure the computer is perfectly stable before I deliver it to you and set it up at your place. For custom computer builds, I require a deposit for the cost of the hardware parts upfront to place the order. The build labor fee is paid upon delivery. The build labour fee ranges from $199 for a Standard Build and $299 for a Pro Build.

Yes, I offer a 30-day guarantee on all my labor/repair work. For Custom PCs, I include a 12-month workmanship warranty, and I handle all the manufacturer part warranties for you so you don't have to wait on hold with tech support for RMAs.

Yes. I hate surprise bills too. If a job looks like it's going to be complex or expensive, I’ll stop and tell you immediately so you can decide how to proceed. You are always in control of the cost.

For custom PC builds I charge a flat assembly fee for labor. We can pick components together that fit your exact budget, or I can build a "best-bang-for-your-buck" list for you to approve and make any adjustments to achieve the best result within your means.

Absolutely! Unlike a general repair shop, I am specifically trained in Cyber Security. Not only will I fix the hardware, I'll check your security, help you set up 2-Factor Authentication, and ensure your passwords are safe before leaving. You deal with me directly, and I treat your data with total privacy.

Because I'm currently studying a Diploma of Cyber Security, I'm only available for home visits on Tuesdays and Fridays. Need it fixed faster? On Thursdays, I offer a drop-off service in Spotswood where I can work on your device between classes. I generally keep Saturdays and Sundays for family, but I know IT disasters don't follow a schedule. If you have an absolute emergency, reach out and I’ll do my best to help.